1. About the Service

iHire LTD (“the Provider”) supplies dual-control vehicles for eligible learner drivers to use for private driving practice, practical driving tests and other uses specifically approved by the Provider. The Provider supplies the vehicle only unless another service has expressly been agreed. Vehicle hire does not include driving tuition or the services of a driving instructor or supervising driver. The Hirer is responsible for arranging an eligible supervising driver where supervision is legally required.

2. Eligibility to Hire

The learner driver must:

• Be legally entitled to drive the vehicle.
• Hold a valid UK provisional driving licence or other licence specifically accepted by the Provider and its insurer.
• Meet all legal eyesight and medical requirements for driving.
• Comply with any age, licence-history or other eligibility requirements imposed by the Provider’s insurer.
• Provide any identification, licence information or verification requested by the Provider or Turn2Learn.
• Be covered under the insurance applicable to the hire.

The Provider reserves the right to refuse or cancel a hire where the driver does not meet applicable legal or insurance requirements.

3. Supervising Driver

Where the vehicle is being driven by a learner outside a professional driving lesson, the learner must be accompanied by a legally eligible supervising driver. The supervising driver must:

• Be at least 21 years old.
• Hold a full driving licence valid for the type of vehicle being hired.
• Have held the relevant full driving licence for at least three years.
• Not be disqualified from driving.
• Satisfy any additional requirements imposed by the Provider or its insurer.
• Sit in the front passenger seat while supervising the learner.
• Remain alert, attentive and capable of properly supervising the learner at all times.
• Comply with all laws and legal requirements applicable to supervising a learner driver.

Conduct While Supervising

The supervising driver must provide proper and continuous supervision and must not engage in activities that distract them, impair their judgement or prevent safe supervision. Prohibited conduct includes:

• Using a hand-held mobile phone.
• Making or answering hand-held phone calls.
• Reading or sending text messages, emails or social-media messages.
• Browsing or otherwise using a hand-held electronic device.
• Consuming alcohol while supervising.
• Being under the influence of alcohol or illegal drugs.
• Supervising while impaired by medication or other substances.
• Sleeping or failing to remain alert.
• Behaving recklessly, dangerously or negligently.
• Deliberately distracting the learner driver.
• Engaging in any other activity that prevents proper supervision.

The supervising driver must remain fit to supervise throughout the journey. The Hirer is responsible for ensuring the supervising driver meets all legal and contractual requirements throughout the hire. The Provider may terminate the hire where it reasonably believes the supervising driver is acting unlawfully, dangerously or negligently, or placing others at risk. Any breach may affect insurance cover under the relevant insurance policy.

4. Authorised Drivers

Only drivers declared to the Provider or Turn2Learn and authorised under the hire agreement and applicable insurance may drive the vehicle. The vehicle must not be driven by any unauthorised person. Allowing an unauthorised person to drive may invalidate insurance cover and constitute a serious breach of this agreement. The Hirer may be responsible for losses, damage, charges or liabilities arising from unauthorised use, subject to applicable law and insurance terms.

5. Driving Instruction

Hiring a vehicle does not mean that the Provider or Turn2Learn is supplying driving instruction. A family member, friend or other private supervising driver must not accept payment for driving instruction or supervision unless legally entitled to do so. Where paid driving instruction is provided, the person delivering it must hold the appropriate legal authorisation.

6. Insurance

Insurance applicable to the hire is subject to the terms, conditions, limitations and exclusions of the relevant insurance policy. The Hirer and all authorised drivers must comply with those requirements. Insurance may be invalidated or restricted where:

• An unauthorised person drives the vehicle.
• False or misleading information has been provided.
• The vehicle is used for an unauthorised purpose.
• The driver is under the influence of alcohol or drugs.
• The vehicle is driven recklessly, dangerously or unlawfully.
• The vehicle is used outside the permitted geographical area.
• Any other material insurance condition is breached.

Where insurance does not respond because of a breach attributable to the Hirer or an authorised driver, the Hirer may be responsible for resulting losses to the extent permitted by law.

7. Insurance Excess

An insurance excess may apply if the vehicle is damaged, stolen or involved in an incident during the hire. The applicable excess, if any, will be disclosed as part of the booking or rental agreement. Where an excess is payable, the Hirer’s liability will be determined by the circumstances, rental agreement and applicable insurance policy.

8. Vehicle Collection

The Hirer must arrive at the agreed collection location and time. Before releasing the vehicle, the Provider or Turn2Learn may require:

• The learner driver’s driving licence.
• The supervising driver’s driving licence.
• Proof of identity.
• Proof of address.
• Booking confirmation.
• Required DVLA verification or licence-check information.
• Additional documents reasonably required for insurance or identity verification.

Original documents may be required. The Provider may refuse to release the vehicle if checks cannot be completed or the Hirer, learner or supervising driver fails to meet applicable requirements.

9. Pre-Hire Vehicle Inspection

The vehicle’s condition may be recorded before hire using photographs, video and/or a vehicle condition report. The Hirer should inspect the vehicle at collection and immediately report any damage or defect not already recorded. The Hirer is encouraged to take their own photographs or video at collection. By accepting the vehicle, the Hirer confirms that obvious existing damage has been identified or recorded to their reasonable satisfaction.

10. Vehicle Return

The vehicle must be returned:

• On the agreed date.
• By the agreed time.
• To the agreed return location.
• With all supplied equipment, keys and accessories.
• In substantially the same condition as at collection, allowing for reasonable wear and tear.

The Hirer must notify Turn2Learn as soon as possible if they expect to return the vehicle late. Unauthorised late returns may result in reasonable additional hire or administration charges where disclosed or reflecting losses reasonably incurred by the Provider. Continued possession after the agreed return time without permission may affect insurance cover.

11. Fuel

The vehicle’s fuel level will be recorded at collection. Unless otherwise agreed, the vehicle must be returned with approximately the same fuel level. If returned with materially less fuel, the Provider may charge the reasonable cost of replacement fuel and any clearly disclosed administration charge. No refund is normally provided for additional fuel left in the vehicle unless otherwise agreed.

12. Mileage

Any mileage allowance will be shown before or at booking. Where a mileage limit applies, excess mileage may be charged at the rate disclosed in the booking. The vehicle’s mileage may be recorded at collection and return.

13. Permitted Use

The vehicle may only be used:

• For lawful driving.
• By authorised drivers.
• Within the geographical area permitted by the Provider and its insurer.
• For learner practice where legally permitted.
• For an approved practical driving test where the booking permits test use.
• In accordance with these Terms and applicable insurance requirements.

14. Prohibited Use

The vehicle must not be:

• Driven by an unauthorised driver.
• Used for racing, speed trials or competitions.
• Used for drifting or deliberate skidding.
• Used off-road.
• Used for towing unless expressly authorised.
• Used to carry goods or passengers for hire or reward.
• Used for any criminal or unlawful purpose.
• Deliberately overloaded.
• Driven while impaired by alcohol, drugs or medication.
• Smoked or vaped in.
• Taken outside the authorised geographical area without written permission.
• Used in any way that breaches the applicable insurance policy.

The vehicle must not be deliberately abused or driven in a manner likely to cause avoidable mechanical damage.

15. Motorway Use by Learner Drivers

A learner driver must not drive the vehicle on a motorway while supervised only by a family member, friend or other private supervising driver. Learner motorway driving is only permitted where legally allowed, including where accompanied by an Approved Driving Instructor and all legal and insurance requirements are satisfied.

16. Driving Test Use

Where the vehicle is hired for a practical driving test, the Hirer must ensure:

• The correct test has been booked.
• The learner is legally entitled to take the test.
• All required documents are available.
• The learner arrives at the test centre on time.
• The vehicle is used in accordance with booking and insurance conditions.

The Provider does not guarantee that a DVSA examiner will accept the vehicle where an issue arises outside its reasonable control. If a test is cancelled, delayed, terminated or refused because of the learner, supervising driver, documentation, lateness, conduct or another matter outside the Provider’s control, normal booking charges may remain payable. If the Provider cannot supply the booked vehicle because of a fault, breakdown or another issue for which it is responsible, an appropriate remedy will be offered in accordance with these Terms and applicable consumer law.

17. Accidents & Incidents

If the vehicle is involved in an accident or incident, the Hirer or driver must:

1. Stop safely.
2. Contact emergency services where necessary.
3. Not admit liability or agree to settle a claim.
4. Obtain relevant parties’ names, addresses, telephone numbers and insurance details where reasonably possible.
5. Obtain witness details where available.
6. Take photographs or video where safe.
7. Record relevant vehicle registration numbers.
8. Report the incident to Turn2Learn as soon as reasonably possible.
9. Cooperate with the Provider and its insurer regarding claims or investigations.

Any police reference or incident number should be provided where applicable.

18. Breakdown or Vehicle Fault

If the vehicle develops a fault, warning light, puncture or mechanical problem, the Hirer should stop safely where appropriate and contact Turn2Learn. The Hirer must not arrange repairs or authorise expenditure without permission except where necessary in a genuine emergency. If the vehicle becomes unusable because of a mechanical fault not caused by the Hirer or authorised drivers, the Provider will take reasonable steps to assist. Depending on circumstances, this may include a replacement vehicle, rescheduling or an appropriate refund for the affected hire period. A replacement vehicle cannot be guaranteed.

19. Damage to the Vehicle

The Hirer must notify Turn2Learn of any new damage occurring during hire. Where the Hirer is liable for damage, charges must reflect applicable insurance terms and/or the Provider’s reasonable loss, subject to applicable law. The Provider may use photographs, inspection reports, repair estimates, invoices or other reasonable evidence when assessing damage. The Hirer will not be charged for pre-existing damage properly recorded before hire. Reasonable wear and tear will not be treated as chargeable damage.

20. Tyres, Wheels, Glass, Interior & Keys

Damage to tyres, wheels, windscreens, glass, mirrors, interior fittings, upholstery, keys or other items may be subject to different insurance conditions or exclusions. Where damage occurs during hire and is not covered by insurance, the Hirer may be responsible for reasonable repair or replacement costs where legally applicable. Lost or damaged keys may result in reasonable replacement, programming, recovery or security costs.

21. Cleanliness & Smoking

Smoking and vaping are prohibited inside hire vehicles. The vehicle must be returned in a reasonably clean condition. Normal dirt associated with ordinary road use will not result in cleaning charges. The Provider may charge reasonable additional cleaning costs for smoking, vaping, significant spills, stains, excessive mud, bodily fluids, unauthorised pets or other unusually excessive soiling.

22. Fines, Penalties & Road Charges

The Hirer is responsible for charges and penalties arising from vehicle use during hire where legally transferable, including:

• Parking charges.
• Congestion charges.
• Tolls.
• Low-emission or clean-air-zone charges.
• Traffic penalties.
• Similar road-use charges.

Where the Provider must identify the Hirer or driver to an authority or process a penalty, a reasonable administration charge may apply if disclosed and permitted by law.

23. Traffic Offences

Drivers are personally responsible for complying with road traffic law. The Provider or Turn2Learn may provide driver or Hirer information to police, DVLA, local authorities or other legally authorised bodies where required or permitted by law. Serious or unsafe conduct may result in immediate termination of hire.

24. Bookings & Payment

The price shown and accepted at booking applies to the services included in that booking. Turn2Learn facilitates bookings and may collect payments on behalf of iHire LTD. Payment must be made using an accepted payment method. A booking is confirmed when confirmation is issued and any required payment has been successfully processed. The person making the booking must ensure all supplied information is complete and accurate.

25. Cancellations, Late Cancellations & No-Shows

Customers must provide Turn2Learn with at least 48 hours’ notice to cancel or request a booking change. Where at least 48 hours’ notice is provided, refunds or rescheduling will be handled in accordance with applicable booking terms. The Provider may refuse a refund and retain the full booking payment where a customer:

• Cancels with less than 48 hours’ notice.
• Fails to attend the agreed collection date and time without reasonable notice.
• Otherwise fails to attend the booking (a “no-show”).

The Provider may agree to reschedule or provide a full or partial refund in exceptional circumstances, considered case by case. Where the Provider cancels the booking, or the customer has statutory rights to a refund or another remedy, those rights remain unaffected.

26. Cancellation by the Provider

The Provider may cancel or refuse a booking where reasonably necessary, including where:

• The driver is ineligible.
• Required documents cannot be produced.
• Insurance requirements are not satisfied.
• Supplied information is false or materially inaccurate.
• There are safety or fraud concerns.
• The vehicle unexpectedly becomes unsafe or unavailable.
• The vehicle is damaged by a previous customer.
• Circumstances outside the Provider’s reasonable control prevent hire.

Where the Provider cancels because the vehicle is unavailable and the customer has not caused the cancellation, a suitable alternative, rescheduling or refund of the affected hire payment will normally be offered, as appropriate.

27. Late Collection

The Hirer should contact Turn2Learn if they expect to arrive late. The Provider cannot guarantee the full hire period can be extended because of late arrival. Late arrival does not automatically extend the agreed return time.

28. Personal Belongings

Customers are responsible for personal belongings left inside the vehicle. The Provider will take reasonable care of property found in a returned vehicle but cannot accept responsibility for loss or damage except where caused by a failure to exercise reasonable care or where liability cannot legally be excluded.

29. Vehicle Cameras, Audio Recording & GPS Tracking

Our hire vehicles are fitted with forward-facing cameras, in-car audio recording and GPS tracking for safety, security and incident investigation. These systems may record the road ahead, sounds and conversations inside the vehicle, and the vehicle’s location and journeys. Recordings and tracking information may be accessed or shared when necessary for these purposes, including with our camera and tracking service provider, Data Hub, insurers or relevant authorities where appropriate and lawful. The Hirer must make sure the supervising driver is aware of these systems before using the vehicle. Both drivers should read the Camera, Audio & GPS Privacy Notice, which explains how personal information is used, who is responsible for it, how long it is kept and drivers’ data protection rights.

30. Customer Information

The Hirer must provide accurate information when making a booking. The Provider may refuse or terminate hire where materially false, fraudulent or misleading information is supplied. Personal information will be handled in accordance with applicable data-protection law and the relevant Privacy Policy.

31. Termination of Hire

The Provider may terminate hire and require the vehicle’s return following a serious breach, including:

• Dangerous or reckless driving.
• Unauthorised driving.
• Suspected criminal use.
• Intoxication.
• Insurance invalidation.
• Deliberate damage or misuse.
• Refusal to comply with reasonable safety instructions.

Where reasonably necessary and legally permitted, the Provider may arrange vehicle recovery.

32. Liability

The Provider will supply the vehicle and hire service with reasonable care and skill. Nothing in these Terms excludes or restricts liability where unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded. The Provider will not be responsible for losses that were not reasonably foreseeable when the contract was entered into or losses caused by circumstances outside its reasonable control, except where the law provides otherwise. Nothing in these Terms is intended to unfairly restrict a consumer’s legal rights.

33. Events Outside Our Reasonable Control

The Provider will not be responsible for a failure or delay caused by circumstances outside its reasonable control, subject to applicable law. Examples include severe weather, road closures, accidents, emergency restrictions, unexpected vehicle damage, breakdowns, theft or actions of public authorities. Where such events materially affect a booking, reasonable steps will be taken to minimise disruption and provide any remedy required by law.

34. Changes to These Terms

These Terms & Conditions may be updated from time to time. The version applicable to a booking will normally be the version provided or made available when that booking was made, unless a change is required by law or expressly agreed with the customer.

35. Severability

If any provision is found unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

36. No Waiver

If the Provider does not immediately enforce a provision, this does not mean it has waived its right to enforce that provision later.

37. Governing Law

These Terms & Conditions are governed by the laws of Scotland. Nothing in these Terms removes mandatory consumer rights or rights relating to where a consumer may bring legal proceedings.

38. Complaints

If you have a complaint regarding your booking or vehicle hire, please contact Turn2Learn so the matter can be investigated and, where appropriate, referred to iHire LTD. Email: info@turn2learn.co.uk Telephone: 07548 098441 Please provide your name, booking details and a description of the issue.

39. Contact Details

Vehicle Hire Provider: iHire LTD Company Number: SC846564 Authorised Booking Agent: Turn2Learn Service Area: Edinburgh, Scotland Email: info@turn2learn.co.uk Telephone: 07548 098441

40. Online Acceptance of Hire Agreement

By selecting the mandatory Terms & Conditions checkbox and completing an online booking, the Hirer confirms that they:

• Have read, understood and agreed to these Terms & Conditions.
• Understand that iHire LTD is the vehicle hire provider and contracting party.
• Understand that Turn2Learn acts as an authorised booking agent.
• Have provided accurate and complete booking information.
• Understand that only authorised drivers may drive the vehicle.
• Will ensure an eligible supervising driver is present where legally required.
• Agree to comply with applicable insurance conditions.
• Agree to return the vehicle in accordance with the booking and these Terms.

This electronic acceptance forms part of the legally binding hire agreement between the Hirer and iHire LTD (Company No. SC846564), with Turn2Learn acting as its authorised booking agent. No additional physical or handwritten signature is required at vehicle collection. The Hirer’s acceptance of these Terms & Conditions during the online booking process constitutes their agreement to the hire terms. Vehicle release remains subject to satisfactory identity, driving licence and eligibility checks, payment or authorisation of the applicable security deposit, and compliance with these Terms & Conditions. The Provider reserves the right to refuse vehicle release where these requirements have not been satisfied.