Driving School
Privacy Policy
Turn2Learn Driving School
Last updated: 27 October 2026
At Turn2Learn, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you enquire about, book or take driving lessons with us.
We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.
1. Who We Are
Turn2Learn Driving School provides driving lessons and related booking services across Edinburgh and surrounding areas.
We handle personal information to manage enquiries, arrange lessons, communicate with learners and provide our services.
Where independent driving instructors provide lessons, they may also be responsible for personal information they collect and use in their own businesses.
Contact Email: info@turn2learn.co.uk
2. Information We Collect
Depending on the services you request, we may collect:
- Your full name.
- Telephone number and email address.
- Home address or lesson pickup location.
- Age or date of birth where relevant.
- Driving licence status and eligibility information.
- Previous driving experience.
- Preferred lesson dates and times.
- Lesson bookings and attendance records.
- Driving progress and learning requirements.
- Payment and transaction information.
- Emails, messages and customer enquiries.
- Complaints, feedback and relevant correspondence.
- Website usage and technical information.
We only aim to collect information reasonably necessary to provide our services.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries about driving lessons.
- Arrange, confirm and manage lesson bookings.
- Match learners with suitable instructors.
- Contact you about lesson arrangements.
- Manage cancellations and rescheduling.
- Maintain lesson and progress records.
- Process payments and refunds.
- Respond to customer complaints.
- Improve our services and customer experience.
- Meet applicable legal obligations.
4. Our Legal Basis for Using Your Data
Under UK GDPR, we must have a valid legal reason for processing personal information.
Depending on the purpose, this may include:
- Contract: To arrange and provide driving lessons or take steps requested before entering into a contract.
- Legal Obligation: To comply with applicable legal requirements, including relevant financial recordkeeping.
- Legitimate Interests: To manage appropriate business administration, customer support, security and complaints, where those interests do not override your rights.
- Consent: Where we specifically ask for your permission and consent is the appropriate legal basis.
5. Driving Instructors
We may share relevant learner information with the instructor providing your driving lessons.
This may include:
- Your name and contact details.
- Lesson pickup location.
- Lesson times and availability.
- Driving experience.
- Relevant learning requirements.
Instructors may use this information to contact you, arrange lessons and provide driving instruction.
Independent instructors may maintain their own records and have separate data protection responsibilities.
6. Lesson Records & Progress
Your instructor may record information about lessons completed, driving skills covered, progress made and areas requiring further practice.
This helps instructors plan future lessons and support your development as a learner driver.
Records will only be retained for as long as reasonably necessary for their intended purpose.
7. Health & Learning Requirements
You may choose to tell us about a health condition, disability or learning requirement that could affect how driving lessons are arranged or delivered.
We will only request and use this information where relevant and appropriate.
Health information receives additional protection under data protection law and must have an appropriate legal basis and special-category processing condition.
Relevant information may be shared with your instructor where necessary and lawful.
8. Lesson Vehicles & Recording Equipment
Some driving lesson vehicles may have cameras or other safety and security equipment installed.
Where recording equipment is used, the relevant operator or instructor should explain what is recorded, why it is recorded and how personal information is handled.
Any video, audio or location recording must comply with applicable data protection requirements.
Recording equipment and its operation may vary between instructors and vehicles.
9. Payments & Financial Records
We may collect and process information relating to lesson payments, refunds and transactions.
Payments may be processed by Turn2Learn, individual instructors or authorised third-party payment providers, depending on the arrangement.
Payment providers may process information under their own privacy policies.
Financial records may be retained where necessary for accounting, tax and legal obligations.
10. Customer Communications
We may contact you by telephone, email, text message or other agreed communication methods.
These communications may relate to enquiries, lesson confirmations, cancellations, rescheduling, payments or customer support.
Relevant communications may be retained where necessary for administration or dispute resolution.
11. Marketing Communications
We may occasionally provide information about driving lessons, offers or related services where permitted by law.
Where consent is required, we will ask for it before sending marketing communications.
You may opt out of marketing at any time by contacting us or using an unsubscribe option where provided.
We do not sell your personal information to third-party advertisers.
12. Sharing Your Information
Where necessary and lawful, we may share personal information with:
- Driving instructors providing lessons.
- Booking and communication providers.
- Payment processors.
- Website hosting and technology providers.
- Insurers and professional advisers.
- Relevant authorities where legally required or permitted.
We only share information where there is an appropriate reason to do so.
13. How Long We Keep Your Data
We keep personal information only for as long as necessary for the purpose for which it was collected.
Different types of information may have different retention periods, including enquiry records, lesson records, payment information and complaints.
Some information may need to be kept longer to comply with legal obligations or manage potential disputes and claims.
14. Protecting Your Information
We take appropriate steps to protect personal information against unauthorised access, accidental loss, misuse or disclosure.
Access to customer information is restricted to people who need it for legitimate business purposes.
15. International Data Transfers
Some third-party technology providers may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards must be used as required by data protection law.
16. Young Learners
Our services may be used by eligible young learner drivers.
We aim to explain how personal information is used in clear and understandable language.
Parents or guardians may assist with enquiries or payments where appropriate, but learners retain their own data protection rights.
17. Website Cookies & Analytics
Our website may use cookies and similar technologies to support essential website functionality, security and performance.
Where enabled, analytics or advertising technologies may collect information about website usage.
Non-essential cookies and similar technologies will be subject to applicable consent requirements.
Further information should be provided through our website’s cookie information and controls.
18. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion where applicable.
- Object to certain processing activities.
- Request restriction of processing.
- Request transfer of certain information.
- Withdraw consent where processing relies on consent.
Some rights are subject to legal conditions and exceptions.
To make a privacy request, please email info@turn2learn.co.uk.
19. Privacy Complaints
If you have concerns about how we handle your personal information, please contact us so we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO).
ICO Website: www.ico.org.uk
20. Changes to This Policy
We may update this policy when our services, systems or legal requirements change.
The latest version will be published on our website with the date of the update.
21. Contact Us
Business: Turn2Learn Driving School
Email: info@turn2learn.co.uk
Service Area: Edinburgh & surrounding areas, Scotland
TURN2LEARN | DUAL-CONTROL CAR HIRE
Privacy Policy
Last updated: 27 October 2026
This Privacy Policy explains how personal information is collected, used, stored and shared when you visit our website, book a dual-control hire vehicle or use our vehicle hire services. It also explains how vehicle cameras and GPS tracking are used and describes your rights under UK data protection law.
01. Who We Are
TURN 2 LEARN LIMITED (Company No. SC857538), trading as Turn2Learn, is the authorised booking agent for the dual-control vehicle hire service.
iHire LTD (Company No. SC846564) provides the hire vehicles and is the contracting party under the vehicle hire agreement.
Turn2Learn manages bookings and customer communications. Both Turn2Learn and iHire LTD have access to relevant customer booking information.
iHire LTD owns and controls the vehicle camera and GPS tracking systems. Each organisation is responsible for complying with applicable data protection obligations in relation to the personal information it processes.
Turn2Learn registered office:
34 Eskdale Drive, Bonnyrigg, Scotland, EH19 2JX
Privacy contact: info@turn2learn.co.uk
02. Information We Collect
When you make a booking or contact us, we may collect:
- Full name and contact details
- Date of birth
- Residential address and postcode
- Booking dates, times and vehicle preferences
- Information about learner and supervising drivers
- Driving licence and eligibility information
- DVLA share codes and licence-check results
- Relevant driving endorsements or restrictions
- Payment and transaction information
- Messages, enquiries and booking correspondence
- Accident, damage or insurance claim information
- Vehicle location and relevant camera recordings
We only seek information relevant to providing, administering and protecting the hire service.
03. Driving Licences and Eligibility
We check driving licence information to establish whether customers and supervising drivers meet applicable hire and insurance requirements.
Original driving licences may be inspected at collection. We do not routinely photograph, scan or retain copies of those original licences.
DVLA share codes and the results of licence checks may be recorded for booking verification, insurance compliance and dispute handling.
Where licence information includes endorsements, convictions or other criminal offence data, additional legal safeguards apply.
04. How We Use Personal Information
We use personal information to:
- Process and confirm vehicle hire bookings
- Verify driving eligibility and insurance requirements
- Communicate collection and return instructions
- Take payments and arrange security pre-authorisations
- Provide customer support
- Manage cancellations, refunds and disputes
- Investigate accidents, damage, theft or misuse
- Handle insurance claims and lawful requests
- Meet legal, accounting and regulatory obligations
- Maintain the security of our vehicles and services
We do not use hire customer details to send marketing emails or text messages.
05. Our Legal Bases
Depending on the activity, personal information is processed where necessary:
- For a contract: to arrange and administer a vehicle hire booking.
- For legal obligations: to comply with applicable legal and record-keeping requirements.
- For legitimate interests: to protect vehicles, prevent fraud, investigate incidents, manage claims and operate a secure hire service, where those interests are not overridden by individuals’ rights.
- For legal claims: where applicable law permits the use or retention of information in connection with legal proceedings.
Some information, including criminal offence data, may require additional conditions and safeguards before it can lawfully be processed.
06. Vehicle Camera Systems
Hire vehicles are equipped with camera systems operated under the control of iHire LTD and supported by The Data Hub.
Cameras are used to assist with incident investigation, vehicle protection, insurance claims and the establishment of relevant facts following an accident or other event.
The camera system operates when the vehicle engine is running. Vehicle occupants should be informed of the recording system before starting their journey.
Turn2Learn does not have routine direct access to view or download camera footage through its FleetLive AI account. Footage must be requested from The Data Hub when required.
The presence of cameras does not mean that recordings will be reviewed during every hire.
07. In-Vehicle Audio
The installed camera system may have audio recording capabilities. The precise audio configuration and availability of audio alongside requested footage have not yet been independently confirmed.
Any audio recording must have an appropriate lawful basis, be necessary and proportionate for its purpose, and be subject to applicable data protection safeguards.
Customers may contact us for further information about the recording arrangements applicable to their hire vehicle.
08. GPS Vehicle Tracking
Hire vehicles are fitted with GPS tracking equipment controlled by iHire LTD.
GPS information may be used for vehicle security, theft recovery and investigation of accidents or other relevant incidents.
Authorised personnel can access vehicle tracking information through the FleetLive AI platform.
Location information is not used by Turn2Learn to send customers marketing communications.
09. The Data Hub and FleetLive AI
The Data Hub provides support for the installed vehicle camera and tracking systems.
FleetLive AI provides authorised access to vehicle tracking information. Our access to this platform does not include routine access to video or audio recordings.
Where footage is required following an accident or other relevant incident, a request is made to The Data Hub.
Recordings may be retrieved and provided to relevant parties where necessary and legally permitted, including for insurance investigations or legal proceedings.
10. Camera Footage Retention
According to information supplied by The Data Hub, vehicle cameras retain approximately 85 hours of footage before older recordings are overwritten.
This is an approximate operational recording period, not a guarantee that footage will remain available for the full period.
Footage retrieved following an accident, insurance claim or other relevant investigation may be retained for longer where necessary and legally justified.
GPS tracking information may be subject to separate retention arrangements.
11. Booking System: LatePoint
We use LatePoint to manage online bookings, customer details, booking confirmations and appointment records.
Booking and customer records within LatePoint are generally retained for up to one year.
Information may be retained separately for longer where required for accounting, legal obligations, insurance matters or an ongoing dispute.
12. Online Payments: Stripe
Online booking payments are processed using Stripe.
Payment information is handled through Stripe’s payment processing services and is subject to its applicable privacy and security arrangements.
We may retain transaction references, payment status, amounts and refund information needed to administer bookings and maintain financial records.
For further information, visit Stripe’s Privacy Policy .
13. Security Pre-Authorisations: Worldpay
A £500 security pre-authorisation is arranged at vehicle collection using a Worldpay card terminal, in accordance with the applicable hire terms.
Worldpay processes relevant card payment information. We may retain transaction references and information about the status of the pre-authorisation for booking administration, disputes and financial reconciliation.
A pre-authorisation is generally a temporary hold rather than an immediate completed payment. The release of funds may depend on the card issuer and applicable payment arrangements.
14. Accidents, Damage and Insurance
If an accident, damage, theft or other incident occurs, we and iHire LTD may process relevant booking information, driver details, communications, GPS information, photographs and available camera footage.
Relevant information may be shared with insurers, claims handlers, legal advisers, repair providers, law enforcement or other appropriate parties where necessary and lawful.
Information relating to an ongoing claim or legal dispute may be kept for longer than routine booking records.
15. Parking and Traffic Penalties
Where a parking charge, traffic penalty or other relevant notice arises during a hire, booking and driver information may be used to identify the responsible hirer and administer the matter.
Relevant details may be disclosed to lawful issuing authorities or other parties where necessary and legally permitted.
16. Who We Share Information With
Personal information may be shared where relevant with:
- TURN 2 LEARN LIMITED and iHire LTD
- The Data Hub and relevant technology providers
- LatePoint and website hosting providers
- Stripe and Worldpay
- Insurers and claims management providers
- Professional advisers and accountants
- Law enforcement and regulatory authorities
- Other parties where disclosure is legally required
We do not sell customer personal information to advertisers.
17. How Long We Keep Information
We aim to retain personal information only for as long as necessary for the relevant purpose.
- LatePoint booking records: generally up to one year.
- Routine camera footage: approximately 85 hours before being overwritten.
- Incident footage: potentially longer where necessary for investigations, claims or legal proceedings.
- DVLA checks and GPS records: retained according to the relevant operational, insurance and legal requirements.
- Financial records: retained for applicable accounting and legal obligations.
Records may be securely deleted, anonymised or otherwise disposed of when no longer required.
18. Data Security and International Processing
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, alteration or disclosure.
Information may be handled by external technology and payment providers. Where personal data is transferred outside the UK, appropriate legal safeguards must be applied where required.
No online or electronic storage system can be guaranteed to be completely secure.
19. Website Cookies
Our website may use cookies or similar technologies necessary for website functionality, booking sessions, security and payment processing.
We do not currently operate Google Analytics, Google Ads conversion tracking or Meta Pixel on the website.
Where non-essential cookies or tracking technologies are used, applicable consent requirements will apply.
20. Customer Communications
We may contact customers by email, telephone or text message in connection with bookings, vehicle collection, changes, cancellations, incidents and customer support.
We do not currently send marketing emails or text messages to dual-control hire customers.
21. Your Data Protection Rights
Subject to applicable legal conditions and exemptions, you may have the right to:
- Request access to your personal information
- Ask for inaccurate information to be corrected
- Request deletion of information in certain circumstances
- Ask us to restrict certain processing
- Object to certain uses of your information
- Request data portability where applicable
- Withdraw consent where processing relies on consent
To make a request, email info@turn2learn.co.uk . We may need to verify your identity before responding.
22. Complaints
If you have concerns about how your information is handled, please contact us first so we can investigate.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Website: ico.org.uk
23. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, legal requirements or information-handling practices.
The latest version will be published on our website with an updated date.
24. Contact Us
For questions about this Privacy Policy or your personal information, please contact:
Turn2Learn
TURN 2 LEARN LIMITED
Company No. SC857538
34 Eskdale Drive
Bonnyrigg, Scotland, EH19 2JX
Email: info@turn2learn.co.uk
Website: turn2learn.co.uk